Informing program design and operational changes in the interest of improving program performance is a desired, if not necessary, outcome of any successful program evaluation. RLW Analytics always seeks to 'close the loop' between evaluation findings and improvements in program design. Our experience in the evaluation of hundreds of programs across the nation also provides us with a unique perspective of what elements make a program successful. RLW Analytics can assist in the development of new programs as well as inform existing program processes, through the provision of program planning that:

• Meets the needs of customers and other stakeholders
• Benefits the utility or agency client
• Satisfies the regulators with measurable results

RLW Analytics' extensive experience with DSM programs (both as consultants and utility managers) means that we understand the issues that will concern all stakeholders during program design. Marketing strategists will work with your team to help design a program that will provide value to customers and enhance the knowledge base of the utility.